Key Learning Outcomes

  1. Introducing the organizational structure in hotels
  2. Explaining the classification of hotels
  3. Performing front cash operations
  4. Controlling check-out procedures
  5. Controlling check-in preparations
  6. Performing front office operations
  7. Analyzing tourism supply
  8. Introducing the financial economic effects of tourism
  9. Explaining tourism businesses
  10. Listening-speaking in a foreign language
  11. Doing front office operations
  12. Managing human resources in housekeeping
  13. Controlling the floor office
  14. Communicating with related departments